We've had a vacuum cleaner replaced twice with no issues, I can't fault their returns policy. I think they may have an issue with what they do with the returns , there have been a few 'whistle blower' incidents about that.
Hence why we didn't take up the 'services' offered to us by some dude in a Range Rover parked up outside our workplace one morning after we had been burgled
I think it was £500 but my dealer was a cool guy. I was slightly worried about the height of the bike so if I didn't want it he'd just refund me the deposit as he had plenty of peeps wanting a T700.