I know lot's of shops take advantage of certain situations, like probably we're you live , with high population, they just simply don't give a fuck if they screw you over well in their mind set , there's plenty of fish in the sea..and alot of people think all mechanic are crooks cause of stuff like that...but seriously I always ran a honest operation, no shops are amune to come backs , but I've always made things right..even if it's coming out of my pockets , in one of those years I remember, Gerald forgot to tighten one wheel on a car during the winter tire change over...the dam wheel came off has he was pulling out of the stall, it was a bran new car , the front wheel pushed inside the fender well and totally fucked the fender and damaged the door also...think it cost like 5 g to have it fixed, we didn't use the shop insurance to make a claim , we paid out of pocket...